shipping：
We will process your order within 3-7 working days and inform you promptly in case of any special circumstances. Goods are usually delivered within 7-15 business days of shipment, but delays are inevitable due to the condition of the package in transit.
If you have not received your package in more than 15 days, please contact us in time and we will solve your problem by checking your information, inquiring the package transportation information and other ways (the package receipt date is subject to the delivery date shown by the logistics).
Please note that the time frame above is what would be expected without the impact of an epidemic. In the event of an outbreak, handling times and transportation times may vary depending on the circumstances. Thank you for your understanding.
Refund Policy:
At this site, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and exchange policy.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags and labels attached. Please note that personalized items cannot be returned or exchanged.
To initiate a return or exchange, please contact us at email within 14 days of receiving your order. Our customer service team will provide you with a return authorization number and instructions on how to return your item.
Once we receive your returned item, we will inspect it and process your refund or exchange. Refunds will be issued to the original payment method and may take up to 10 business days to appear on your account. Exchanges will be shipped out within 1-2 business days of receiving your returned item.
Please note that customers are responsible for the shipping fees associated with returning or exchanging an item. We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for any lost or damaged items during the return shipping process.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us , Our customer service team is always happy to assist you.
Return and Exchange Eligibility: Unused items in original packaging with all tags and labels attached. Personalized items are not eligible for return or exchange.
Return Authorization: Contact us at email within 14 days of receiving your order to initiate a return or exchange.
Refund Processing Time: Up to 10 business days to appear on your account.
Shipping Fees: Customers are responsible for the shipping fees associated with returning or exchanging an item.
Lost or Damaged Items: We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for any lost or damaged items during the return shipping process.